Course Agenda - Emerging Leaders

  • Welcome to the Program

    Leadership Self-Assessment

    Relational Leadership

    Role of the CMD

  • CMD Panel (Why Leadership)

    Purpose Driven Leadership / Presence & Influence

    Emotional Intelligence & Self-Awareness

  • Emotional Intelligence & Self-Awareness & Psychological Safety

    Trauma-informed leadership, no tertiary trauma

  • Budgeting & Financial Fundamentals for CMDs (DP IL)

    Role of CMDs in Outreach & Triad Relationships

    Scheduling

    Operations & Finances

  • Strategic Management and Planning

    Aligning Team Goals with Organizational Objectives

    Long-Term Planning for Clinic Growth & Improvement

    Using Improvement Science to Drive Results

    Case scenarios regarding improvement/goals/planning

    Resilience & Adaptability in Leadership

    Value Based Care Overview

  • Managing through disruption, Navigating Change & Ambiguity

    Leading during Calm and Crisis

    US Healthcare System

    Value Based Care Overview

  • Creating a Collaborative & Inclusive Environment

    Managing Your Team

    Fostering a Patient-Centered Culture

    Staffing - maintaining care teams, how to escalate issues, how to identify issues before they come up

    Understanding Diverse Perspectives

    Equity among professions

    Equity as a value for medical directors

    Meeting Management

    Recognition & Team Building

  • Using Data to Drive Decision-Making

    Quality Metrics & Medicare STARS / Dashboard Analytics

  • Managing Work-Life Balance & Boundaries

    Balancing Clinical & Leadership Responsibilities

    Burnout (honoring patients - schwartz rounding)

    Time management/prioritization - put in place some processes

  • Supporting and Developing Future Leaders

    Coaching & Mentorship for Staff Growth

    Root cause analysis / 5 Whys

    Hiring & Talent Management, Provider retention

    Compliance - patient safety

Post-Course Reflections